How to choose a contractor

Insist on a comprehensive, well-written proposal outlining the details of the work that is being proposed. There should not be any questions as to the specifics regarding the scope of work.

When comparing proposals, make sure you are comparing apples to apples. The seemingly small details and specifics can be the determining factor whether your project brings your home or business many years of life and beauty or continued expense and frustration. As they say, the devil is in the details!

Look for a company with a proven track record that offers client references and/or a list of completed projects. Referrals from friends, family, and local business are usually the best source for finding a qualified professional.

Insist that the contractor you select carries workmen's compensation AND general liability insurance. BOTH are essential. The enormous cost for workmen's compensation insurance is often avoided in the roofing and siding industry and general liability policies do not cover workmen's comp claims. Hiring a contractor without insurance can put homeowner's and businesses at risk. Don't hesitate to ask a contractor for proof of insurance.

Check to see if the contractor is properly licensed or bonded. In Maryland, all home improvement contractors must be licensed by the Maryland Home Improvement Commission. Inquiries about a contractor in MD may be directed to the MHIC at 301-383-4043.

Have the contractor list manufacturers with which their firm is a licensed or approved applicator. Most systems require special application expertise to achieve lasting quality. Manufacturer's certifications generally require extensive product knowledge and exacting standards related to the application procedures. Many product manufacturers will offer enhance warranties if the product is installed by a contractor with certified credentials.

Have the contractor explain project supervision and quality control procedures.

Check to see if the contractor is a member of a regional or national industry associations, such as NRCA (National Roofing Contractors Assoc.) or the ESBA (Eastern Shore Builder's Assoc.) Being a member of industry associations demonstrates a commitment to the industry.

Call your Better Business Bureau or Department of Professional Regulations to check for possible complaints filed against the contractor.

Look for and compare change order procedures as they may relate to unforeseen structural damage.

Do not hesitate to ask questions regarding issues that you are not comfortable with or not explained to you. There are no dumb questions!

Keep a healthy skepticism about the lowest bid. If it sounds too good to be true, it probably is.